Our Mission and Purpose
We believe that the effective management of conflict has positive outcomes for those involved in the direct or indirect delivery of health care. The costs of conflict are enormous. Multiple studies have placed the monetary costs in the hundreds of millions of dollars. In addition, it is estimated that up to one quarter of management or administration time is spent dealing with conflict.
Dynamic forces in health care have accelerated the potential for conflict. Electronic medical records and increased government involvement are but two of the changes that can germinate the seeds of conflict. Beyond macro changes, everyday interaction among employees, managers, administrators, and health care professionals often lead to interpersonal conflict that adversely affects retention, organizational performance, and even the quality of healthcare delivery at the patient level. Recently, JCAHO promulgated LD standard 2.40 which recognizes the importance of managing conflict among departments as an important element in maintaining quality and safety of care.
Advanced Team Concepts has a dedicated team that is committed to deliver conflict management programs and services of the highest quality for your organization. From the initial point of contact, you will have access to our team. We remain involved to deliver expected results and insure your satisfaction. For a free consultation, call us toll free at 1-866-807-2997.